Privacy Policy

Last updated: 2026-07-27. This policy explains how AL-SIR FZ LLC (“we”) collects, uses and protects your information when you use store.al-sir.com.

In short: we collect only what we need to deliver your purchase, we never see or store your card details, and we do not sell your data.

1) Information We Collect

Account data: your name and email address.
Order data: the products you purchase, amount, date and invoice record.
Consent data: the timestamp and IP address recorded when you accept our Terms at checkout.
Technical data: basic session and language-preference information needed to operate the site securely.
Payment data: card details are entered directly with our payment processor (Stripe). We never receive or store your full card number.

2) How We Use It

To deliver the products you purchase and give access to your account.
To send order confirmations, invoices and service emails.
To provide customer support and answer your requests.
To keep records evidencing a valid transaction and to prevent fraud or abuse.
To meet our legal and accounting obligations.

3) Payment Processing & PCI

Payments are processed by Stripe, Inc. Card data is handled by Stripe under its own privacy policy and PCI-DSS standards. Our site is served over HTTPS, and card details never pass through our servers. We receive only limited transaction metadata (amount, result, last digits).

4) Cookies

We use only essential cookies: a session cookie (to keep you logged in) and a language-preference cookie. We use no advertising or third-party tracking cookies.

5) Sharing

We do not sell or rent your personal data. We share data only with providers necessary to operate the service (Stripe for payments; our hosting and email providers), where required by law, or to evidence the validity of a transaction in a payment dispute.

6) Retention

We keep account, order and consent records for as long as needed to provide the service and to satisfy legal, accounting and dispute-evidence requirements.

7) Your Rights

You may request access to, correction of, or deletion of your personal data, subject to records we must retain by law. Contact orders@store.al-sir.com to exercise these rights.

8) Security

We apply reasonable technical and organisational measures to protect your data, including HTTPS and hashed passwords. You remain responsible for keeping your own account credentials and devices secure.

9) Children

Our services are not directed to children under the age required to enter a binding contract in their jurisdiction.

10) Contact

AL-SIR FZ LLC — trade licence 19431/2025 — Fujairah Creative City, Twin Towers, P.O. Box 4422, Fujairah, UAE.
Email: orders@store.al-sir.com · We reply within 1–3 business days.

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